Purpose
To work with other team members to resolve customer queries in a friendly, efficient and professional manner and apply technical skills in resolving issues and enhancing the customers use of our products and services. To deal directly with customers, showing them our products and processing orders.
Main Duties & Responsibilities
(this is not an exhaustive list)
- Provide our customers and clients with a friendly, positive and efficient service by being the point of contact to handle client / customer queries and providing accurate responses in a timely and professional manner to inbound calls.
- Assist sales representatives as required and ensuring paperwork is processed in a timely manner.
- Follow company processes to log and document reasons for calls and steps taken to resolve.
- Escalate issues where necessary to other colleagues keeping clients & customers updated on progress.
- Provide clients / customers with expert advice to educate them on the products and services we provide.
- Processing sales orders, invoices if required and taking payment from customers.
- Always aim to exceed customer service expectations but know when to advise clients/ customers if it is an issue that require escalation.
- Assist senior sales representatives to process their paperwork to meet ongoing customer account needs.
- Work collaboratively and as part of a team with other organisation and business colleagues, establishing and maintaining positive working relationships with both.
- Ensure that you are working in line with current health and safety standards.
- Any other duties that may be assigned by your Line Manager.
Person Specification
Qualifications
· A relevant third level qualification in business, administration, sales or other is an advantage.
Experience, Skills & Knowledge
· Ability to learn quickly in a busy fast paced environment.
· Minimum 2 years' experience in customer service environment.
· Willingness to learn technical specifications of products and installations.
· Fluency in English is essential.
· Strong computer skills – excel, word, outlook.
· Experience with SharePoint and Sage 200 is an advantage.
- Must possess a dynamic approach to achieving continuous improvement.
- Ability to work within tight deadlines in a busy environment.
- Flexible approach to duties undertaken.
- Ability to work on own initiative.
- Must be self-motivated and able to motivate others.
- Good time keeping and reliable.
· Must be a team player.
Job Type: Full-time
Benefits:
- Bike to work scheme
- Company pension
- Employee assistance program
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- Are you able to reliably commute from your residence to Bluebell, Dublin 12?
Experience:
- Customer service: 2 years (required)
Work authorisation:
- Ireland (required)
Work Location: In person
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